Authors
Alisha Pradhan, Amanda Lazar, Leah Findlater
Publication date
2020/9/16
Journal
ACM Transactions on Computer-Human Interaction (TOCHI)
Volume
27
Issue
4
Pages
1-27
Publisher
ACM
Description
Voice assistants embodied in smart speakers (e.g., Amazon Echo, Google Home) enable voice-based interaction that does not necessarily rely on expertise with mobile or desktop computing. Hence, these voice assistants offer new opportunities to different populations, including individuals who are not interested or able to use traditional computing devices such as computers and smartphones. To understand how older adults who use technology infrequently perceive and use these voice assistants, we conducted a 3-week field deployment of the Amazon Echo Dot in the homes of seven older adults. While some types of usage dropped over the 3-week period (e.g., playing music), we observed consistent usage for finding online information. Given that much of this information was health-related, this finding emphasizes the need to revisit concerns about credibility of information with this new interaction medium …
Total citations
20202021202220232024434497033
Scholar articles
A Pradhan, A Lazar, L Findlater - ACM Transactions on Computer-Human Interaction …, 2020