Authors
Motahhare Eslami, Kristen Vaccaro, Min Kyung Lee, Amit Elazari Bar On, Eric Gilbert, Karrie Karahalios
Publication date
2019/4/18
Conference
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Pages
Article No. 494 (pp 1-14)
Publisher
ACM
Description
Algorithms exert great power in curating online information, yet are often opaque in their operation, and even existence. Since opaque algorithms sometimes make biased or deceptive decisions, many have called for increased transparency. However, little is known about how users perceive and interact with potentially biased and deceptive opaque algorithms. What factors are associated with these perceptions, and how does adding transparency into algorithmic systems change user attitudes? To address these questions, we conducted two studies: 1) an analysis of 242 users' online discussions about the Yelp review filtering algorithm and 2) an interview study with 15 Yelp users disclosing the algorithm's existence via a tool. We found that users question or defend this algorithm and its opacity depending on their engagement with and personal gain from the algorithm. We also found adding transparency into the …
Total citations
20192020202120222023202481229424624
Scholar articles
M Eslami, K Vaccaro, MK Lee, A Elazari Bar On… - Proceedings of the 2019 CHI Conference on Human …, 2019