Authors
Aditya Pal, Rosta Farzan, Joseph A Konstan, Robert E Kraut
Publication date
2011
Conference
User Modeling, Adaption and Personalization: 19th International Conference, UMAP 2011, Girona, Spain, July 11-15, 2011. Proceedings 19
Pages
231-242
Publisher
Springer Berlin Heidelberg
Description
Question answering communities (QA) are sustained by a handful of experts who provide a large number of high quality answers. Identifying these experts during the first few weeks of their joining the community can be beneficial as it would allow community managers to take steps to develop and retain these potential experts. In this paper, we explore approaches to identify potential experts as early as within the first two weeks of their association with the QA. We look at users’ behavior and estimate their motivation and ability to help others. These qualities enable us to build classification and ranking models to identify users who are likely to become experts in the future. Our results indicate that the current experts can be effectively identified from their early behavior. We asked community managers to evaluate the potential experts identified by our algorithm and their analysis revealed that quite a few of …
Total citations
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Scholar articles
A Pal, R Farzan, JA Konstan, RE Kraut - User Modeling, Adaption and Personalization: 19th …, 2011