Authors
Sara Kiesler, Lee Sproull
Publication date
1982/12/1
Journal
Administrative science quarterly
Pages
548-570
Publisher
Cornell University Graduate School of Business and Public Administration
Description
This paper characterizes managerial problem sensing, a necessary precondition for managerial activity directed toward organizational adaptation, as composed of noticing, interpreting, and incorporating stimuli. It then reviews the constituent social cognition processes that make certain kinds of problem-sensing behavior, including errors, relatively likely to occur. Implications for the organizational issues of crisis, chance events, break points, and extreme change are explored.
Total citations
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