Authors
Thomas P Moran, Leysia Palen, Steve Harrison, Patrick Chiu, Don Kimber, Scott Minneman, William Van Melle, Polle Zellweger
Publication date
1997/3/27
Book
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Pages
202-209
Description
We describe a case study of a complex, ongoing, collaborative work process, where the central activity is a series of meetings reviewing a wide range of subtle technical topics. The problem is the accurate repxting of the results of these meetings, which is the responsibility of a single person, who is not well-versed in all the topics. We provided tools to capture the meeting discussions and tools to “salvage” the cap tured multimedia recordings. Salvaging is a new kind of activity involving replaying, extracting, organizing, and writing. We observed a year of mature salvaging work in the case study. From this we describe the nature of salvage work (the constituent activities, the use of the workspace, the affordances of the audio medium, how practices develop and differentiate, how the content material affects practice). We also demonstrate how this work relates to the larger work processes (the task demands of the setting …
Total citations
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Scholar articles
TP Moran, L Palen, S Harrison, P Chiu, D Kimber… - Proceedings of the ACM SIGCHI Conference on …, 1997