Authors
Susan Dumais, Edward Cutrell, Jonathan J Cadiz, Gavin Jancke, Raman Sarin, Daniel C Robbins
Publication date
2003/7/28
Book
Proceedings of the 26th annual international ACM SIGIR conference on Research and development in informaion retrieval
Pages
72-79
Description
Most information retrieval technologies are designed to facilitate information discovery. However, much knowledge work involves finding and re-using previously seen information. We describe the design and evaluation of a system, called Stuff I've Seen (SIS), that facilitates information re-use. This is accomplished in two ways. First, the system provides a unified index of information that a person has seen, whether it was seen as email, web page, document, appointment, etc. Second, because the information has been seen before, rich contextual cues can be used in the search interface. The system has been used internally by more than 230 employees. We report on both qualitative and quantitative aspects of system use. Initial findings show that time and people are important retrieval cues. Users find information more easily using SIS, and use other search tools less frequently after installation.
Total citations
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Scholar articles
S Dumais, E Cutrell, JJ Cadiz, G Jancke, R Sarin… - Proceedings of the 26th annual international ACM …, 2003