Authors
Steve Fox, Kuldeep Karnawat, Mark Mydland, Susan Dumais, Thomas White
Publication date
2005/4/1
Journal
ACM Transactions on Information Systems (TOIS)
Volume
23
Issue
2
Pages
147-168
Publisher
ACM
Description
Of growing interest in the area of improving the search experience is the collection of implicit user behavior measures (implicit measures) as indications of user interest and user satisfaction. Rather than having to submit explicit user feedback, which can be costly in time and resources and alter the pattern of use within the search experience, some research has explored the collection of implicit measures as an efficient and useful alternative to collecting explicit measure of interest from users.This research article describes a recent study with two main objectives. The first was to test whether there is an association between explicit ratings of user satisfaction and implicit measures of user interest. The second was to understand what implicit measures were most strongly associated with user satisfaction. The domain of interest was Web search. We developed an instrumented browser to collect a variety of measures of …
Total citations
2005200620072008200920102011201220132014201520162017201820192020202120222023202441931364755615750536159373932262422248
Scholar articles
S Fox, K Karnawat, M Mydland, S Dumais, T White - ACM Transactions on Information Systems (TOIS), 2005