Authors
George W. Furnas, Thomas K. Landauer, Louis M. Gomez, Susan T. Dumais
Publication date
1987/11/1
Journal
Communications of the ACM
Volume
30
Issue
11
Pages
964-971
Publisher
ACM
Description
In almost all computer applications, users must enter correct words for the desired objects or actions. For success without extensive training, or in first-tries for new targets, the system must recognize terms that will be chosen spontaneously. We studied spontaneous word choice for objects in five application-related domains, and found the variability to be surprisingly large. In every case two people favored the same term with probability <0.20. Simulations show how this fundamental property of language limits the success of various design methodologies for vocabulary-driven interaction. For example, the popular approach in which access is via one designer's favorite single word will result in 80-90 percent failure rates in many common situations. An optimal strategy, unlimited aliasing, is derived and shown to be capable of several-fold improvements.
Total citations
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Scholar articles
GW Furnas, TK Landauer, LM Gomez, ST Dumais - Communications of the ACM, 1987
GW Furnas, TK Landauer, LM Gomez, ST Dumais - Communications of the ACM, 1987