Authors
Justin Cheng, Michael Bernstein, Cristian Danescu-Niculescu-Mizil, Jure Leskovec
Publication date
2017/2/25
Book
Proceedings of the 2017 ACM conference on computer supported cooperative work and social computing
Pages
1217-1230
Description
In online communities, antisocial behavior such as trolling disrupts constructive discussion. While prior work suggests that trolling behavior is confined to a vocal and antisocial minority, we demonstrate that ordinary people can engage in such behavior as well. We propose two primary trigger mechanisms: the individual's mood, and the surrounding context of a discussion (e.g., exposure to prior trolling behavior). Through an experiment simulating an online discussion, we find that both negative mood and seeing troll posts by others significantly increases the probability of a user trolling, and together double this probability. To support and extend these results, we study how these same mechanisms play out in the wild via a data-driven, longitudinal analysis of a large online news discussion community. This analysis exposes temporal mood effects, and explores long range patterns of repeated exposure to trolling. A …
Total citations
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Scholar articles
J Cheng, M Bernstein, C Danescu-Niculescu-Mizil… - Proceedings of the 2017 ACM conference on computer …, 2017